Case Study: Sunday achieves a 35% reduction in chargebacks with Radial

How Radial Helped a Lawn Care Leader Slash Chargebacks and Streamline B2B Operations

Sunday, a sustainable and personalized lawn care brand, was growing quickly but struggling to scale its B2B operations and control costly retailer chargebacks. The company needed help managing complex shipping requirements across partners like Home Depot, Ace Hardware, Walmart, Amazon, and Target, and turned to Radial for support.

Radial implemented flexible B2B distribution processes, proactive chargeback prevention, and clearer pricing for Sunday’s B2C, B2B, and drop-ship orders. As a result, Sunday saw a 35% year-over-year reduction in chargebacks, more predictable costs, and smoother, more efficient operations that support continued growth.

Sunday

Alex Posen

Senior Manager, Operations & Logistics