Case Study: DSW (Designer Shoe Warehouse) achieves 50% store-fulfilled orders and rapid omnichannel scale with Radial

DSW Struts Omnichannel Prowess with Radial Store Fulfillment and Dropship

DSW, the Designer Shoe Warehouse, set out to make “any shoe, anywhere, anytime” a reality but faced the challenge of expanding online assortment and improving fulfillment without heavy inventory overhead. The retailer needed fast, reliable technology with strong supplier visibility and an easy store-associate experience to support dropship, ship-from-store and in-store pickup initiatives while driving organizational change.

Radial delivered Dropship, Ship‑from‑Store, In‑Store Pickup and Ship‑to‑Store solutions, enabling more than 500 stores as fulfillment centers and quickly bringing nearly 500 stores live with pickup and ship‑to‑store in six weeks. The partnership has driven about 50% of online orders to be store‑fulfilled, over 200 brands drop‑shipped, improved eCommerce conversions and margins (especially on end‑of‑life merchandise), better inventory turns and more profitable omnichannel operations.

DSW

Brian Seewald

Vice President of Digital