Case Study: Wyndham Hotels & Resorts achieves 40–45% cost savings and a four-month data center exit with Rackspace Technology

Wyndham makes online hotel booking seamless across its 20 iconic brands

Wyndham Hotels & Resorts, the world’s largest hotel-franchise company with over 9,000 properties across 20 brands, faced a sudden IT crisis after spinning off from its legacy company: it had four months to exit a 26‑year‑old corporate data center and overcome three decades of technical debt while integrating systems from recent acquisitions. The environment included 258 applications and roughly 20,000 CPUs, and a standard lift‑and‑shift would have taken about a year.

Wyndham partnered with Rackspace to pursue a hybrid approach—moving key systems (central reservations, property management and content) to SaaS, replatforming where needed, and colocating remaining legacy hardware—supported by managed services and “follow‑the‑sun” operations. The migration finished in four months with minimal downtime, delivering 40–45% first‑year run‑cost savings (projected to grow), 30–40% performance improvements, and a repeatable model that frees Wyndham’s IT team to focus on guest experience and future acquisitions.

Wyndham Hotels & Resorts

Paul O’Brien

Global Head of Technology and Services