Case Study: Sentrics achieves hands-free community connection for seniors with Rackspace Technology

Sentrics gives seniors a handsfree connection to their community

Sentrics, a provider of internet and infotainment services for senior living communities, needed help quickly adding voice-control to its new Engage360 platform so residents—many isolated by COVID‑19 lockdowns and with mobility challenges—could access activities, dining, entertainment and communication hands‑free. The company lacked in‑house AI/ML chatbot expertise and faced an urgent six‑week time frame to get the solution into care facilities.

Onica (a Rackspace Technology company) used AWS Lex and other AWS services to build and train a voice‑driven chatbot and API that connects to seniors’ TVs, delivering menus, activity schedules, TV guides and simple commands via natural language. The team met the aggressive deadline ahead of schedule, accelerated time‑to‑market, and delivered an accessible, scalable platform that immediately improved residents’ ability to engage with their communities and paved the way for continued feature development.

Sentrics

Cory Patterson

VP of Technology