Case Study: Revinate achieves scalable, high-performance hotel social media platform delivery with Rackspace Technology

Revinate Launches Hotel Social Media Platform on the Cloud

Revinate is a SaaS company that helps hotels capture and act on the growing volume of online reviews and social media mentions. Faced with the challenge that much guest feedback lives offsite on review sites, blogs and Twitter—making it hard for hotels to monitor reputation and respond—Revinate set out to give hotels a single, industry-focused way to hear everything customers were saying.

Their cloud-based platform aggregates reviews and social content, offers intuitive analytics and an integrated Twitter client (TweetConcierge), and runs on the Rackspace Cloud for scalability and fast content delivery. After an oversubscribed beta, Revinate launched with 150+ customers including major brands like Rosewood, Hyatt and The Peninsula; clients report easier reputation management, stronger social campaigns and measurable benefits from faster, data-driven action.

Revinate

Jay Ashton

Co-Founder & Chief Executive Officer