Case Study: Redcat achieves 99% faster campaign delivery and reduced operating costs with Rackspace Technology

Redcat strengthens customer relationships through infrastructure modernization

Redcat is an Australian provider of an integrated hospitality management platform (POS and business management) serving large restaurant and entertainment brands. Its legacy collocated data‑centre infrastructure lacked scalability, visibility and control, limiting growth and forcing slow, staggered customer campaigns that couldn’t meet peak demand or deliver the seamless experience clients required.

Rackspace Technology migrated Redcat’s Windows environment to AWS, redesigning the architecture and implementing Amazon EC2 Auto Scaling, SNS, RDS and managed 24x7 operations. The move cut infrastructure costs, enabled on‑demand scaling, reduced campaign delivery from hours to roughly 10 minutes (a 99% drop in response time), delivered 100% uptime for a major customer’s online orders, sped incident resolution, and added scalable analytics via read replicas.

Redcat

Phoebe Peck

Product Manager