Case Study: MVP Network Consulting achieves control over customer relationships, simplified Office 365 licensing, and increased recurring revenue with Rackspace Technology

MVP Network Consulting - Customer Case Study

MVP Network Consulting, a veteran managed services provider in Buffalo, designs and implements secure networks and productivity solutions for businesses. They needed a better way to deliver Office 365—improving customer support, simplifying license management, and capturing recurring revenue after previously guiding migrations but losing customers to direct Microsoft billing.

MVP joined Rackspace’s Office 365 reseller program and adopted Rackspace Managed Cloud Hosting, Hosted Exchange and related services, letting them resell and manage Office 365 directly. The change gave MVP ownership of billing and licensing, easier license tracking, the ability to bundle security and add‑on services, improved customer support through Rackspace Fanatical Support, and increased recurring revenue with 24x7x365 assistance.

MVP Network Consulting

Richard Young

Vice President