Case Study: Metaphor IT achieves 100% uptime and £1M recurring revenue growth with Rackspace Technology

Managed Services Provider Metaphor It Partners with Rackspace to Provide Bespoke It Solutions and a Better Service to Its Customers

Metaphor IT is a London-based managed services provider offering bespoke virtualisation, threat detection and outsourced support, including desktop-as-a-service (VDI) solutions for clients from SMEs to FTSE100 firms. The company’s growth was hampered by inconsistent hosting partners that delivered only 97% uptime and fragmented customer experiences, creating a need for a reliable, high-availability hosting partner that would support tailor-made VDI designs.

Metaphor IT partnered exclusively with Rackspace to build VMware private-cloud infrastructure and co-develop bespoke environments, gaining proactive support and architecture collaboration. The move delivered 100% uptime versus the prior 97%, enabled Metaphor IT to expand its hosted offerings with confidence, and generated roughly £1 million in new recurring revenue (about 25% of total revenue) within nine months.

Metaphor IT

Stuart Grist

Sales Director