Case Study: Intrepid USA achieves unified, HIPAA-compliant cloud migration and reduced costs with Rackspace Technology

Intrepid USA unifies a dispersed workforce

Intrepid USA Healthcare Services provides in‑home healthcare and hospice across 21 states, supporting 1,700 employees and 8,000 patients with a large fleet of mobile devices that must meet strict HIPAA and regulatory requirements. Its aging in‑house data center had become an operational and cost burden, and the company faced a tight deadline to reduce physical infrastructure while maintaining security, compliance and uninterrupted field operations.

Rackspace performed a clean‑sheet cloud migration—moving about 120 servers into a private VMware environment with managed security, Exchange and disaster‑recovery services—centralizing device management and ensuring HIPAA‑compliant data handling. The move cut capex and real estate costs, halved the IT headcount, improved application performance and throughput, delivered on time and on budget, and gave Intrepid greater scalability, compliance assurance and day‑to‑day peace of mind.

Intrepid USA

Jonathan Fluhart

Senior Director of IT