Case Study: Inavero achieves a scalable, always-on survey platform with Rackspace Technology

Inavero’s “Always On” Platform Built on Rackspace Hybrid Solution

Inavero, a fast-growing SaaS firm that runs Net Promoter®-based customer and employee satisfaction surveys, faced severe scalability and availability challenges: survey launches produced massive, hard-to-predict traffic spikes and their previous ISP caused unannounced outages that risked losing critical response data and damaging clients’ reputations. Ensuring continuous uptime during peak loads was essential.

To solve this, Inavero moved its entire compute stack to a Rackspace hybrid solution—Cloud Servers for survey apps and dev environments, Managed Servers for heavy I/O databases and mail, and Cloud Sites for marketing and variable-load pages—backed by 24x7x365 Fanatical Support. The result was a more scalable, affordable, and reliable platform where critical applications run seamlessly together, allowing Inavero to handle peaks, protect data collection, and plan further migration and growth using Rackspace services.

Inavero

Nathan Goff

Operations Director