Case Study: Higher Logic Vanilla achieves stable, high-performance community forums with Rackspace Technology

Higher Logic Vanilla - Customer Case Study

Vanilla Forums is a SaaS provider of community forums that power thousands of communities and handle millions of pageviews daily. Because users depend on these forums for support, information and connection, Vanilla needed to deliver consistent stability, reliability and high performance while keeping hosting costs comparable to self-hosting — a challenge that required a highly optimized, flexible infrastructure.

Vanilla partnered with Rackspace Cloud and its “Fanatical Support,” leveraging the Rackspace NOC, engineers and account team for proactive guidance, infrastructure design help and hands-on problem solving. That collaboration helped Vanilla avoid infrastructure pitfalls, achieve a stable, high-performing hosted service at a competitive cost, and build strong, trusted relationships that reinforced operational confidence and company culture.

Higher Logic Vanilla

Tim Gunter

Director of Infrastructure and DevOps