Case Study: Collinson transforms loyalty platform — 90% faster scaling and 20% improved availability with Rackspace Technology on Microsoft Azure

Collinson elevates loyalty offerings to a new level

Collinson, a provider of loyalty and travel services, was tasked by Australia’s largest bank to deliver a cloud‑based loyalty program on a very tight schedule. The challenge was to migrate multiple on‑premises loyalty systems into a single Microsoft Azure platform while meeting Australian banking rules to host customer data domestically across multiple sites and keeping the program secure and compliant.

Collinson chose Microsoft Azure and engaged Rackspace Technology for managed public cloud, security and professional services; Rackspace designed the Azure infrastructure, ran VPN gateways for migration, supported pre‑production through disaster‑recovery testing, and helped achieve PCI compliance in under a month. The project launched ahead of schedule (end of 2019), delivering a unified, highly available platform that cut infrastructure scaling time by 90%, improved availability by 20%, reduced solution deployment time by 60%, and provided ongoing security and compliance—opening opportunities to offer the platform to other banks.

Collinson

Ravisankar Sundararaj

Head of Software R&D/IT Services