Case Study: Club Champion cuts sales processing to minutes and boosts customer experience with Rackspace Technology and Salesforce

Club Champion cures growing pains with Salesforce

Club Champion is the largest premium golf club fitter in the U.S., with 70+ locations and rapid expansion that exposed growing pains: manual, paper‑based workflows, disconnected systems and poor handoffs between sales, operations and finance threatened their customer experience and ability to scale. They needed a cloud‑based solution to automate order entry, unify customer data and support faster, more accurate builds.

Rackspace implemented a Salesforce‑centered platform integrated with tools such as Pardot, Accounting Seed, Avalara, Gridbuddy, Chargent, CalendarAnything and Conga to manage the end‑to‑end fitting‑to‑sale process. The result: order processing fell from ~30 minutes to under a minute, average turnaround improved by about two days, inventory shrinkage and errors declined, and Club Champion gained real‑time KPIs and a scalable foundation for continued U.S. growth and international expansion.

Club Champion

Brian Burke

Chief Financial Officer