Case Study: HelpIQ achieves faster performance and scalable, worry-free databases with Rackspace Technology

Cloud Databases A Big Hit with Knowledge Base Provider HelpIQ

HelpIQ is a user-friendly platform that helps companies build branded online knowledge bases and documentation hubs for customers like Adobe and Spirit Airlines. As a fast-growing startup with heavy read/write demands and a need for rapid scaling and excellent customer support, HelpIQ needed a cloud provider that delivered performance, reliability, and responsive service.

HelpIQ migrated to Rackspace’s cloud—using Performance Cloud Servers, Cloud Load Balancers, Cloud Files and especially Cloud Databases—and immediately saw faster load times, better database performance for thousands of daily articles, and cost savings. The managed Cloud Databases removed administrative overhead (patches, backups), made scaling straightforward, and Rackspace’s “Fanatical Support” provided quick, valuable assistance, improving both operational confidence and end-user responsiveness.

HelpIQ