Case Study: XcellHost achieves cloud and hosting business automation with RackNap

Leading Microsoft CSP XcellHost achieves Cloud and hosting business processes, and service delivery automation with a single platform

XcellHost, a major cloud service provider, faced significant operational challenges due to using numerous disconnected software tools for its various business processes, including CRM, billing, and support. This lack of a centralized system caused inefficiency, wasted resources, and a lack of visibility for management. To solve this, they turned to the RackNap platform.

RackNap provided an integrated business automation platform that consolidated all of XcellHost's operations into a single dashboard. This solution streamlined everything from billing and support to sales and multi-cloud management. As a result, XcellHost increased its operational efficiency by over 60%, experienced a 12% revenue increase, and achieved 5% growth in its cloud customer base, allowing them to effectively extend their services to partners.

XcellHost

Samir Jhaveri

Managing Director