Case Study: CARO achieves streamlined lab testing orders with Raccoopack Media

CARO streamlines lab testing orders with Raccoopack Media, launching 2 portals and going digital

The customer, CARO - Canada's Leading Laboratory Testing Services, faced a highly complex and paper-based process for lab test orders, which involved numerous steps from ordering supplies to retrieving results. Raccoopack Media was engaged to develop a streamlined digital solution to address this challenge.

Raccoopack Media implemented a comprehensive Client and Staff Portal web app that digitized the entire ordering and sample submission process. The solution integrated with existing business systems and resulted in increased efficiency, the elimination of paper orders, and saved administrative costs for the customer. The vendor successfully launched the portal, marking the beginning of an ongoing partnership to further enhance the platform.