Case Study: American Family Insurance achieves print production efficiency with Racami Alchem-e

Major Upgrades Drive Production Efficiency | American Family Insurance

American Family Insurance, a private insurance company, faced challenges with an aging and inefficient print and mail production operation. Their technology was outdated, causing workflow bottlenecks, a lack of visibility into job status, and high costs from maintaining over 60 pre-printed forms. They partnered with vendor Racami to implement a comprehensive upgrade, seeking to automate processes, improve data tracking, and transition to a more efficient white paper factory model using the Alchem-e workflow automation platform.

Racami’s solution involved a multi-phase implementation that consolidated hardware, re-composed documents into PDF, and deployed their Alchem-e platform to automate the document workflow. The results were significant: the insurer reduced pre-printed forms from over 60 to just 5, eliminated manual reprints, and now retains production data for seven years instead of ten days. The Racami system provided full job tracking, improved inserter efficiency, and enabled accurate chargeback reporting, helping the department meet 100% of its SLAs.

American Family Insurance

Danelle Clark

Enterprise Correspondence Technologies Manager