Case Study: Mass Printing streamlines document processing and boosts growth with Racami Alchem-e™

Automation Improves Document Processing Efficiencies for Insurance Companies

Mass Printing, a specialist in policyholder communications for insurance carriers, faced challenges scaling their business due to manual workflows and a reliance on external print partners for client onboarding and technology. Their growth was impeded by a lack of a centralized system for document processing and client approval. They engaged vendor Racami to implement a solution to automate and control these complex workflows.

Racami implemented its Alchem-e™ platform to automate Mass Printing's document processing, providing a centralized dashboard for real-time visibility and control. The solution integrated with an online payment system via API, extending service offerings. This eliminated bottlenecks, automated reporting, and provided clients with self-service status updates. As a result, Mass Printing achieved a 46% growth rate and onboarded nine new clients in 2020.

Mass Printing

Julie Webster

Vice President of Finance and Operations