Case Study: Thames Valley Children's Centre improves self-referral and accessibility with rTraction

Thames Valley Children's Centre modernizes self-referral with rTraction after 17 years

Thames Valley Children's Centre (TVCC) required a website redesign to address the challenge of an outdated client intake process. Their previous site relied on complex, multi-step referral forms that were difficult for clients to navigate. TVCC partnered with rTraction to create a new site that would empower parents to self-refer into services easily and independently, reducing their reliance on healthcare providers for direction and simplifying access to care.

rTraction designed and launched a new website focused on clear navigation and a streamlined, digital client intake process that eliminates the need for phone calls. The solution included updated calls-to-action and content tailored for self-referring clients. rTraction also provides ongoing support through regularly scheduled site reviews and social media consultations to ensure the site remains fresh and accessible, further enhancing client engagement.

Thames Valley Children's Centre