Case Study: City of Aurora strengthens 9-1-1 training and engagement with Qwizdom

Qwizdom Plays Key Role in 911 Trainings

The City of Aurora, CO needed an effective way to train 9-1-1 call takers and dispatchers on critical policies, procedures, and new hire assessments. Qwizdom was used to support weekly staff meetings, quizzes, training games, and other exercises, helping the department deliver consistent, engaging instruction for its employees.

With Qwizdom, the City of Aurora created reliable documentation of trainee progress through quizzes, tests, and assessments, including easily merged reports across multiple evaluations. Qwizdom also increased employee engagement, making staff more energetic, responsive, and collaborative, and the department recommended Qwizdom for other corporate or government agencies.

City of Aurora

Noel Mink

Training Specialist