Case Study: Hyundai improves technician certification with Qwizdom

Evaluates and Adopts Qwizdom to Improve Certifications

Hyundai’s Service Training team trains about 4,000 automotive service technicians each year and needed a better way to support its knowledge- and competency-based certification process. Its existing computer labs and Scantron test sheets did not provide the real-time interaction or hands-on assessment needed during instructor-led classes.

Hyundai evaluated the Qwizdom Audience Response System and found it accurate, flexible, and reliable for real-time testing during presentations, shop demonstrations, written tests, and task sheets. With Qwizdom, instructors could track each technician’s progress individually and remediate those who might have failed certification before, improving certification efficiency and paving the way for nationwide rollout.

Hyundai

Karl Irwin

Administrator, Service Training