Case Study: PSC Academy improves customer support with Qwaiting

Qwaiting Helped PSC Academy Set Up An Intuitive Helpdesk

PSC Academy, a major tire production and distribution company, faced significant challenges with its customer support. Their old-school ticketing systems, which relied on Outlook and phone calls, lacked multi-channel support and led to customer dissatisfaction due to long wait times for follow-ups. The company sought a better solution and turned to the vendor Qwaiting for its helpdesk platform.

By implementing Qwaiting's intuitive helpdesk, PSC Academy was able to consolidate its support channels. The solution provided features like reporting, gamification, and SLA management. Using Qwaiting, the team of 15 agents solved over 4,000 tickets, efficiently handling their average of 95-100 inquiries per day and significantly improving their support operations.

PSC Academy