Qwaiting
23 Case Studies
Case Study: JTC Breaking News Ground Sets Up an Intuitive Helpdesk with Qwaiting
A Qwaiting Case Study
Qwaiting Helped JTC Breaking News Ground Set Up An Intuitive Helpdesk
JTC Breaking News Ground, a major automotive and manufacturing company, faced challenges with its outdated, multi-channel customer support system. Using Outlook and phones, their 15 agents struggled to manage tickets, leading to slow response times and customer dissatisfaction. They turned to Qwaiting for an intuitive helpdesk solution to consolidate their support.
By implementing Qwaiting's helpdesk, the company was able to unify its support channels and utilize features like reporting and SLA management. This resulted in a significant measurable impact, with over 4,000 tickets solved in 150 days. Qwaiting helped the team efficiently handle their average of 95-100 daily tickets, greatly improving customer happiness.
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