Case Study: Saudia Airlines cuts wait times by 20 minutes with Qwaiting

How Saudia Airlines Took Off with Qwaiting to Improve Passenger Flow and Staff Performance

Saudia Airlines, one of the world's busiest carriers, faced significant challenges managing over 5,000 daily visitors across its 12 sales offices. The airline struggled with unpredictable passenger flow, long and untracked wait times, and a lack of performance visibility for its staff, leading to operational inefficiencies and customer dissatisfaction. To address these issues, Saudia partnered with Qwaiting to implement its smart aviation queue management system.

Qwaiting provided a solution featuring a centralized dashboard for real-time branch monitoring, a public visitor reporting page, and digital queuing through kiosks and mobile devices. This implementation led to a dramatic reduction in passenger wait times to under 20 minutes. The results included seamless daily visitor management, maximized staff productivity, and an overall enhanced travel experience, solidifying the success of the Qwaiting system.

Saudia Airlines