Case Study: UiPath achieves faster, seamless event registration with Qwaiting

How Qwaiting Made Registration Seamless at UiPath FORWARD 2024

UiPath, a global leader in automation software, faced significant challenges with long wait times, manual ticketing, and a lack of real-time updates during registration for their FORWARD 2024 conference. To create a seamless and modern experience for over 10,000 attendees, they partnered with vendor Qwaiting to implement its smart digital queue management solution.

Qwaiting deployed a cloud-based platform, self-service kiosks, and an LED direction system integrated with UiPath's database. This solution dramatically reduced the average visitor wait time by 71%, from 12 minutes to 3.5 minutes, and achieved a 98% attendee satisfaction rate by eliminating manual processes and ensuring a smooth, data-driven registration experience.

UiPath