Case Study: Holy Cross Medical Center boosts staff efficiency by 20% with Qwaiting

How Qwaiting Improved Staff Productivity by 20% at Holy Cross Medical Center

Holy Cross Medical Center, a hospital in the USA, faced significant challenges managing patient flow, which led to confused and overburdened staff and frustrated patients. The hospital lacked a proper system for tracking queues and providing real-time updates, causing delays and negatively impacting its operations. To address these issues, Holy Cross partnered with Qwaiting to implement its smart queue management system.

Qwaiting provided a solution featuring real-time notification alerts for patients and a centralized dashboard for staff. This automated the check-in process, eliminated manual tracking, and provided data-driven reports. By using Qwaiting, Holy Cross dramatically cut patient wait times to under 20 minutes and improved staff efficiency by 20%, transforming the patient experience and streamlining hospital operations.

Holy Cross Medical Center