Case Study: HCG reduces patient wait times with Qwaiting

How HCG Hospitals Transformed Patient Flow with Qwaiting

HCG, a major Indian healthcare provider with over 27 cancer treatment hospitals, was struggling with significant operational challenges. The hospital group faced long patient wait times, an overwhelming physical queue system, and overworked staff, all of which negatively impacted the patient experience. To address these issues, HCG partnered with vendor Qwaiting to implement its smart queue management system.

Qwaiting provided a digital solution featuring self-service kiosks, real-time mobile notifications for patients, and a centralized analytics dashboard. This streamlined the entire patient journey across all departments and branches. The results were substantial: Qwaiting helped reduce patient wait times from over an hour to just 20 minutes, eliminated overcrowding, and significantly improved staff efficiency and productivity.

HCG (Healthcare Global Enterprises Ltd.)