Case Study: Farrer Park Hospital reduces patient wait times with Qwaiting

How Farrer Park Hospital Transformed Patient Flow with Qwaiting

Farrer Park Hospital, a private hospital in Singapore, was facing significant patient flow challenges. Long queues and wait times of over 30 minutes were leading to overcrowded waiting areas, frustrated patients, and overburdened staff, which harmed the hospital's reputation and caused lost revenue. To address this, the hospital partnered with Qwaiting to implement its smart queue management software.

Qwaiting provided a solution featuring digital queue terminals, a real-time dashboard, automated notifications, and a virtual queuing option. This streamlined the entire patient journey. As a result, Farrer Park Hospital reduced average patient wait times to under 15 minutes and cut staff time spent on administrative tasks by 40%. The implementation also created a calmer hospital environment and organized queues, significantly improving both the patient and staff experience.

Farrer Park Hospital