Case Study: Apollo Hospitals reduces patient wait times with Qwaiting

How Apollo Hospitals Streamlined Patient Flow Across 77 Branches With Qwaiting

Apollo Hospitals, one of India’s leading healthcare brands with 77+ branches, was struggling to manage patient flow across its locations. Long wait lines, disconnected systems, limited real-time visibility, and heavy manual workload were making it difficult for staff to track appointments and coordinate departments efficiently. To address these challenges, Apollo partnered with Qwaiting and its queue management solution built for healthcare workflows.

Qwaiting implemented a centralized admin dashboard, self-service kiosks, real-time notifications, and smooth integration with Apollo’s existing MedMantra hospital information system. The result was a 30% reduction in wait times, up to 40% less manual workload for staff, and real-time visibility across all 77 branches, helping Apollo improve patient satisfaction and operational efficiency.

Apollo Hospitals