Case Study: Healing Hospital achieves 40% staff efficiency gains with Qwaiting virtual queue management

Healing Hospital Boosts Staff Efficiency by 40% with Qwaiting’s Virtual Queuing System

Healing Hospital, a multispecialty hospital in Chandigarh, struggled with queue management as it served 200 to 300 patients daily. The team lacked real-time visibility into patient flow, patients faced long waits and uncertainty, and staff were overloaded with manual queue handling. Vendor Qwaiting stepped in with its virtual queuing system to help streamline the patient experience.

Qwaiting implemented a self-service kiosk, smart display screens, token dispensers, a centralized admin dashboard, and analytics/reporting tools. The result was a significant improvement in operations: patient wait times dropped from 40+ minutes to under 20 minutes, staff productivity improved by 40%, walkouts decreased, and resource planning became more effective.

Healing Hospital