Case Study: Fullerton Health Medical Centre reduces patient wait times with Qwaiting

Fullerton Reduced Patient Wait Times by 40% With Qwaiting’s Smart Queue System

Fullerton Health Medical Centre, a healthcare provider in Singapore, was struggling with manual record-keeping, overcrowded waiting areas, and a lack of data analytics, which led to long patient wait times and overworked staff. To address these challenges, the centre partnered with Qwaiting to implement its smart queue management system.

Qwaiting provided a solution featuring self-service kiosks, an online booking portal, and WhatsApp notifications for real-time updates. They also implemented a smart routing system to manage patient flow. As a result, Qwaiting helped Fullerton Health cut patient wait times by 40%, increase staff productivity by 30%, and create a more organized, crowd-free waiting experience.

Fullerton Health Medical Centre