Case Study: Natividad Medical Center achieves 42% reduction in Left Without Being Seen and improved ED throughput with Qventus

Natividad Medical Center Improves Patient Throughput in the Emergency Department and Reduced Left Without Being Seen by 42%

Natividad Medical Center, a 172‑bed safety‑net hospital in Salinas, CA with over 52,000 ED visits annually, faced rising patient volumes and needed to reduce Left Without Being Seen (LWBS) rates and ED length of stay (LOS). To tackle these throughput challenges, Natividad engaged Qventus and its real‑time decisionOS platform—an “air traffic control” system using machine learning, analytics, and prescriptive nudges—to give frontline staff and leaders actionable, timely data.

Qventus deployed dashboards, real‑time visualizations, individual performance feedback, daily reports, and predictive nudges that helped staff prioritize tasks and diagnose root causes. The implementation drove a 42% reduction in LWBS, a 30‑minute (8%) drop in admitted‑patient LOS, a 10‑minute (20%) shorter door‑to‑doctor time, an estimated 850 additional annual visits and roughly $425,000 in projected revenue, and Natividad plans to expand the Qventus solution to other departments.

Natividad Medical Center

Craig Walls

Emergency Department Medical Director