Case Study: M Health Fairview achieves system-wide capacity and faster, standardized discharges with Qventus

M Health Fairview - Customer Case Study

M Health Fairview, a 12-hospital Minnesota health system with $5.3 billion in revenue, faced a $100M operating gap driven by rising costs, siloed processes, and stale or conflicting data that undermined accountability and patient flow. To standardize discharge rounding, optimize admissions/transfers/discharges, and manage critical resources during Covid-19, M Health Fairview partnered with Qventus and deployed its AI-driven solutions across inpatient, emergency department, command center, and Covid-19 planning workflows alongside a System Operations Center.

Qventus implemented machine-learning–prioritized discharge queues, real-time situational awareness, and a Covid-19 Scenario Planner to forecast demand and dynamically load-balance patients. The work increased discharges before 11 am by 30%, helped key hospitals achieve 20% of discharge orders before 9 am, restored 90% of pre‑Covid surgical volume, and created ICU and Med‑Surg capacity without adding staff—delivering measurable operational improvement, faster decision-making, and recovered revenue across the system.

M Health Fairview

Karyn Baum

Vice President of System Clinical Operations