Case Study: Mercy Hospital Fort Smith achieves 30% reduction in ED LWBS and 24-minute LOS improvement with Qventus

How Mercy Fort Smith Reduced Emergency Department LWBS Rate by 30%

Mercy Hospital Fort Smith, a 336‑bed acute care hospital with roughly 50,000 ED visits per year, faced rising emergency department crowding and set out to reduce Left Without Being Seen (LWBS) rates and ED length of stay (LOS). After finding traditional dashboards insufficient for frontline change, Mercy engaged Qventus and its decisionOS “air traffic control” platform to drive behavior change and real‑time coordination at the point of care.

Qventus implemented real‑time ED status dashboards, predictive “decision recipes,” virtual huddles, targeted text nudges, and curated inbox alerts to predict surges, focus staff on high‑impact tasks, and speed throughput. The Qventus program delivered a 30% reduction in LWBS, a 24‑minute drop in LOS, a 15‑minute (20%) reduction in door‑to‑doctor time, nearly 1,900 additional visits annually, and a projected $1.3 million in added revenue and savings, and Mercy plans to scale Qventus across its network.

Mercy Hospital Fort Smith

Jeff Reames

Emergency Medicine