Case Study: Fairview Health Services achieves improved hospitalwide throughput with Qventus

How Artificial Intelligence Is Helping Fix Hospitalwide Throughput, Starting in the ED

Fairview Health Services faced the familiar challenge of clinicians drowning in EMR data that provided hindsight but not clear, real-time guidance — broken processes, poor situational awareness and rising clinician burden that hampered hospital throughput and patient experience. To address the need for prescriptive, actionable decision support, Fairview evaluated AI-driven operational tools such as Qventus’s AI-powered decision-management platform.

Qventus’s platform turns EMR and operational data into real‑time “decision recipes” and targeted nudges for frontline staff, coordinating responses to predicted bottlenecks. In deployments described in the case study, Qventus helped partner hospitals cut left‑without‑being‑seen rates (e.g., down 30%), reduce door‑to‑doctor and door‑to‑physician times by around 15–20%, shorten lengths of stay, and enable thousands of additional patient visits; perioperative improvements and fewer cancellations were also reported — demonstrating measurable gains in hospital-wide throughput and clinician workflow.

Fairview Health Services

James Hereford

President and Chief Executive Officer