Case Study: Fairview Health Services achieves system-wide efficiency and real-time patient flow optimization with Qventus

Fairview Health Services Transforming System-Wide Operations through Intelligent Automation

Fairview Health Services, an integrated Minnesota health system operating 12 hospitals, 9 emergency departments and thousands of providers, faced rising patient demand and fragmented operations that relied on “heroic” staff efforts. To create a more consumer-centric, predictable care experience and better coordinate capacity across facilities, Fairview adopted the Qventus real-time operations management system, including the Qventus Mission Control Center.

Qventus implemented an AI-driven “system of action” that sits atop Fairview’s EHR, using prebuilt “recipes,” real-time alerts and predictive analytics to surface capacity, anticipate surges, prioritize worklists, speed discharges and enable one-call transfers across the system. The Qventus solution delivered clearer system-wide visibility, reduced the need for multiple bed‑availability calls, enabled proactive surge management and prioritized tasks to improve throughput, reduce operational waste and lower cognitive burden on frontline teams.

Fairview Health Services

James Hereford

President and Chief Executive Officer