Case Study: Boston Medical Center unlocks inpatient capacity with Qventus

Boston Medical Center creates new bed capacity using Qventus automation

Boston Medical Center, an academic health system in Boston using Epic EHR, was facing growing operational inefficiency, manual work, and resource constraints that were affecting care delivery, costs, and patient outcomes. Its discharge planning was focused mainly on the most complex 10% of patients, leaving a major opportunity to improve flow across the rest of the hospital, so the team sought an AI-powered approach to close capacity gaps and support more proactive discharge planning.

Qventus implemented its Inpatient Solution at Boston Medical Center to automate discharge planning at admission, streamline multidisciplinary rounds, and reduce clinician burden with AI-driven insights, workflow prioritization, and care-gap management embedded in Epic. With Qventus, BMC reported stronger staff efficiency and improved flow, including reduced excess days, increased discharge volumes, and more admissions in 2025, helping the hospital unlock bed capacity and optimize existing resources.

Boston Medical Center

Chris Manasseh

Associate Chief Medical Officer, Inpatient Operations