Case Study: Nana Direct improves audit scores and task speed with QVALON

Nana Direct improves audit scores from 78% to 92% with QVALON

Nana Direct, the first and largest digital grocery platform in Saudi Arabia, faced challenges in optimizing its quality control for perishable goods and systematizing its operational audit processes. To address these issues, they partnered with QVALON to implement its platform for operational management.

QVALON developed automated checklists for quality inspections and set up a system for regular employee knowledge assessments. This solution led to a significant increase in task completion speed by 2.5 times and raised the average audit score from 78% to 92%. The improvements implemented by QVALON also resulted in reduced product refunds and enhanced overall customer satisfaction.

Nana Direct