Case Study: BILLA improves store operations and employee onboarding with QVALON

Billa boosts store operations quality by 8% with QVALON

The customer, Billa, a grocery retailer part of the REWE Group, sought to gain real-time insights into its store operations' quality and to review its employee onboarding process. To meet this challenge, they partnered with the vendor QVALON and implemented its platform to manage these operational processes.

QVALON provided a solution that involved revising operational standards, creating digital checklists, and planning an optimized audit schedule. Using the platform's analytical module, Billa could identify areas for improvement and implement corrective actions. As a result of working with QVALON, Billa achieved an 8% increase in its quality score for store operations and significantly reduced the time needed to collect and process onboarding review results.

Billa