Case Study: PetInsure simplifies call centre operations with Quvu

Petinsurer.com stores call recordings for up to 6 years with Quvu

The customer, Petinsurer.com, a leading supplier of pet insurance in Ireland, needed a new telecommunications solution to support its recent expansion. Their challenge was to find a hosted PBX and call center system that could meet critical industry requirements like call recording while also providing secure payment processing. They chose the vendor Quvu to address these needs.

Quvu implemented its hosted PBX and call center solution, which included a web-based control panel for easy management. The solution provided unlimited, secure storage of call recordings for six years, a necessity for processing insurance claims. A unique feature called "call pausing" was implemented to enhance security by ensuring customer payment details are not recorded. The Quvu team provided friendly and expert ongoing support, making the transition simple for the customer.

Petinsurer.com