Case Study: Roofstock achieves 30% lower cost of service with Qurrent

Roofstock cuts cost of service by 30% with Qurrent

Roofstock, a real estate investment platform, faced a challenge with its high-volume, repetitive property move-out workflows. These processes were largely manual, creating bottlenecks and tying service capacity directly to headcount. The company engaged Qurrent to design a solution that would allow them to grow without proportionally increasing their team size.

Qurrent implemented a digital workforce to automate approximately 80% of the routine move-out tasks, including data validation, resident communications, and work coordination. This solution resulted in overall savings of $1.6 million within two quarters, a reduction in the cost of service by over 30%, and approximately 37,000 hours saved. The success of this project provided a blueprint for Roofstock to expand automation across its entire property management operation.

Roofstock