Case Study: Spire achieves faster, compliant customer support resolution with Qurrent

Spire - Customer Case Study

Spire, a leading fintech platform and B2B2C pay-by-bank provider, faced the challenge of streamlining its complex customer support processes. Their intricate workflows for handling inquiries across various categories resulted in sub-optimal resolution times and high operational costs, hindering their ability to scale. To address this, they partnered with vendor Qurrent for an automation solution.

Qurrent implemented an AI-powered digital workforce, integrated with Spire's Zendesk and native platforms, to autonomously handle support tickets. The solution successfully resolved more than 80% of targeted email and web tickets without human intervention, slashing resolution times from hours or days down to seconds or minutes. This allowed Spire to significantly reduce operational costs, improve customer experience, and ensure consistent policy compliance as they scale.

Spire

Ben Rhodes

SVP Strategy and Operations