Case Study: Pacaso achieves faster 24/7 customer support and lower operational costs with Qurrent

Pacaso - Customer Case Study

Pacaso, a real estate marketplace for vacation homes, faced the challenge of providing immediate, high-quality customer support to its high net worth clientele around the clock. They needed to ensure all inquiries, from routine access to urgent emergencies, were handled with exceptional service, regardless of office hours. Pacaso turned to Qurrent to see if AI could meet their demanding standards.

Qurrent implemented a system of autonomous digital agents, powered by its OS, to deliver 24/7 chat support integrated with Pacaso's backend systems like Salesforce. The solution included a smart escalation protocol to involve human agents when necessary. This resulted in a transformative customer experience where requests are resolved faster than humanly possible. For Pacaso, Qurrent's solution led to higher customer satisfaction scores and significantly lowered operational costs.

Pacaso

Julia Otis

SVP Operations