Case Study: ArcLight Group reduces MSP liability and stays compliant with Quoter

How Quoter Helps ArcLight Group Stay Compliant with Insurance Requirements

ArcLight Group, a managed service provider (MSP), faced a significant challenge meeting the strict documentation requirements of cyber liability insurance carriers. They needed a way to professionally document that clients had accepted or declined recommended security services to reduce their own liability, without straining client relationships with separate refusal forms. This led them to the vendor Quoter and its quoting software.

By implementing Quoter, ArcLight streamlined its compliance process. The software allowed them to present all security recommendations within a single quote, with services marked as mandatory, optional, or declined, which clients then signed. This solution automatically documented all choices, eliminating the need for extra forms. As a result, Quoter helped ArcLight drastically reduce its liability, scale its operations by onboarding more clients, and even impressed their legal team with its effective method.