Case Study: U.S. Department of Veterans Affairs improves congressional question tracking and demonstrates impact with Quorum

U.S. Department of Veterans Affairs spots 3-4 congressional questions early with Quorum

The U.S. Department of Veterans Affairs' Office of Congressional and Legislative Affairs needed to quantify its high volume of congressional engagement and turn it into actionable intelligence to identify emerging issues and demonstrate its value. The office partnered with Quorum and its Professional Services team to implement a solution that would provide measurable impact and stronger internal adoption of the platform.

Quorum provided a system for tracking congressional questions, which allowed the VA to identify patterns signaling emerging issues and proactively organize briefings. The solution included dashboards to make the team's work visible and a governance committee to ensure consistent use. With Quorum, the office became a more proactive congressional affairs operation, successfully demonstrating its impact and achieving stronger adoption than in a previous implementation attempt.

U.S. Department of Veterans Affairs (VA)