Case Study: a U.S. utility company simplifies workflows and improves billing with Quorum Software's myQuorum Pipeline Management

U.S. Utility Simplifies Workflows with myQuorum Pipeline Management

A U.S. utility company serving over 2 million gas customers was using a 25-year-old legacy mainframe system for its gas transportation and regulatory needs. The expense of maintaining and updating this outdated system was no longer justifiable, leading them to search for a modern alternative. They selected Quorum Software and its myQuorum Pipeline Management solution to address this challenge.

Quorum implemented myQuorum Pipeline Management to streamline processes, automate manual tasks, and ensure regulatory compliance for the utility. The solution provided greater flexibility and visibility into operations, improved billing by eliminating spreadsheets, and enhanced customer satisfaction with over 100 clients utilizing a new customer activity website. The utility reported that Quorum provided an exceptional partnership, helping them get up to speed quickly and drive efficiency for both employees and customers.