Case Study: InterMountain improves accountability and trend spotting with Quore

Spotting Trends & Ensuring Accountability

InterMountain Management, which operates more than 70 hotels, was struggling with a previous hospitality operations system that was content-heavy, difficult to use, and poorly adopted by staff. As a result, teams relied on manual logbooks and inspection reports, and director of training and development Mark Frentz had little visibility into daily operations, making it hard to track accountability or spot trends across properties.

Quore provided InterMountain with an intuitive, visually friendly platform that made it easy to access property-level information remotely through automated reports and dashboards. With Quore, Frentz gained better visibility into operations, identified issues like recurring mattress complaints and warranty coverage, and improved communication and accountability across departments and properties. The solution helped save time and money, including thousands of dollars at one property, while also driving better adoption among new hires.

InterMountain

Mark Frentz

Director of Training & Development