Case Study: Holiday Inn Nashville-Vanderbilt improves guest satisfaction and reduces work orders with Quore

Holiday Inn Nashville-Vanderbilt utilizes technology to tackle key issues right away

Holiday Inn Nashville-Vanderbilt turned to Quore to improve internal communication and speed up responses to guest complaints. The hotel’s team had been using another hospitality technology solution, but it was difficult to share information between departments and reports of guest issues were delayed, causing valuable data to get lost and slowing response times.

Quore’s user-friendly software gave the hotel a better way to track guest requests, engineering reports, work orders, and other operational data, helping leaders identify trends more quickly. By revealing that broken welcome lights were a systemic issue, Quore enabled the hotel to replace the lights in all 297 rooms, which eliminated related complaints and work orders the following month and improved efficiency and guest satisfaction.

Holiday Inn Nashville-Vanderbilt

Thom Druffel

General Manager