Case Study: Holiday Inn Nashville-Vanderbilt reduces guest complaints with Quore

Holiday Inn Nashville-Vanderbilt eliminates broken welcome light complaints in 297 rooms with Quore

The Holiday Inn Nashville-Vanderbilt was struggling with a hospitality technology solution that failed to share information between departments, causing staff to miss important guest complaints and memos. This lack of a central system for priorities hindered staff productivity. Seeking a better solution, General Manager Thom Druffel adopted Quore after hearing about its capabilities from peers.

Quore provided an incredibly user-friendly platform that created accountability and quick notices. The software analyzed data to identify systemic issues, such as a recurring problem with broken welcome lights. By proactively replacing the lights in all 297 rooms, the hotel eliminated the issue entirely the following month, resulting in zero related complaints or work orders. This saved the property significant time and money, allowing staff to operate more efficiently and increasing guest satisfaction.

Holiday Inn Nashville-Vanderbilt