Case Study: Candlewood Suites El Dorado improves housekeeping communication and guest satisfaction with Quore

Candlewood Suites El Dorado reduces guest complaints with Quore Cleanings Plus

The Candlewood Suites El Dorado, managed by Michelle Groshong, faced significant operational challenges due to a disconnect between its housekeeping and front desk staff. This miscommunication led to guests being checked into unclean rooms and complaints about empty amenities, problems that were especially costly during peak events. Seeking a solution to improve staff productivity and communication, the hotel turned to the vendor Quore and its Cleanings Plus feature.

By implementing Quore's real-time housekeeping management system, the hotel bridged the communication gap between departments. The solution provided immediate visibility into room statuses and flagged issues while guests were still checked in, allowing for prompt corrections. As a result, the Candlewood Suites El Dorado saw a significant decrease in internal mistakes and guest complaints, leading to improved efficiency, increased guest satisfaction, and a better bottom line.

Candlewood Suites El Dorado